Refund policy

 

For returns or exchanges email monacastro@mcthelabel.com for your request. 

Full refund for orders returned 7 days after delivered date. anything after the 7 days will not be accepted. 

Returns for same clothing, except different size must be returned within 7 days after delivery date.

Domestic: Return label fees are calculated and deducted from your refund at the portal checkout stage.

International: You may use a carrier of your choice to ship your items to us once you have completed your return through our Portal.

We do not offer price adjustments for any previous orders.

All merchandise must be returned in its original condition, including its original boxes and packaging. Clothing must be unworn, unaltered, undamaged, and free from any stains, odors, self-tanner, pet hairs, or distinct smells like deodorant and perfume.

Refunds will be processed via the original payment method, excluding shipping and return  fees. Please ensure that all tags are attached when returning the items.

Please note that all Clearance items, Outlet Items, Sale Section Items, Accessories, Swimwear, Shoes, and Intimates are final sale and can not be returned or exchanged. Additionally, all personalized items are considered final sale and are non returnable and non exchangeable.

Items sent to us by mistake, with the wrong label, or that do not meet our return criteria won't be returned to you or refunded, they will be discarded.

Upon the delivery of your returned shipment, a refund will be issued back to your original form of payment type, excluding shipping and handling costs. 

 

Can I return separate orders in one parcel?

We kindly ask customers to return each order separately, so you don’t experience issues receiving your complete and correct refund. If items from separate orders are returned together in one parcel, we’ll only be able to identify one order.

How long does it take to process my refund?

Your refund will be processed within 7-10 business days of us receiving your parcel. The refund will go back in the original form of payment used to place your order. A confirmation email will be sent to you once the parcel does process. 

When will I see the funds back into my account?

Refunds do require roughly 7-10 business days to process with us however we do suggest contacting your financial institution for more information on when the amount will be posted to your account. Each bank does have varying processing times. 

Gift Card/Store Credit Refund: 

klarna can not be used to purchase gift cards

Please know once you select a refund for store credit, we cannot refund back to original forms of payment.

Store credits can only be used to purchase items from our site. 

A response will be made within 24-48 business hours from your most recent inquiry by email.